•  Travel 60 – 65% with some weekends and evenings required.
• Troubleshoot equipment operating and maintenance issues with customers by telephone and guide them through adjustments and minor repair procedures. 
• Document all activities in CRM to increase efficiency in daily time management, provide management with visibility/reporting, and identification of sales opportunities. 
• Work Sales & Service Team on advising users about equipment operating issues and completion of minor repairs/adjustments. 
• Available for emergency and service work, including travel to the customer site to resolve issues.

Equipment Installations – Standard and Custom 

• Pre-installation calls for the purpose of coordinating and confirming customer requirements. 
• Follow-up calls with customers after installation or service has been completed. 
• Coordinate orders with customer, Sales, and Operations. 
• Pre-installation site visit if necessary. 
• Travel to customer locations to install new equipment and perform service and preventive maintenance on existing equipment within the United States and Canada. 
• Provide onsite training for equipment operators and managers on proper and safe use of equipment, optimization of equipment, and suggested maintenance schedule. 
• Collaborate with Sales, Marketing, and Product Development with observations and suggestions for securing and expanding business relationships with customers. 
• Participate in periodic ongoing training to improve product knowledge and competitive position. 
• Conduct service audits to ensure customers operating within service agreements have minimal downtime. 
• Work with New Product Development as needed. 
• Work with Sales Team identifying new sales opportunities and testing across MILCURE solutions. 

• Work toward satisfactory solutions to major issues, including site visits and discussions with leadership and Sales & Service Team.