Position title
Inside Sales Specialist
Description
Reporting to the National Sales Manager, the Inside Sales Specialist serves our internal and external customers in a way that aligns to our Mission, Vision, and Quality Standards. This position works closely across the organization and is expected to identify areas for improvement that impact the overall experience, provide feedback on opportunities to improve sales, and deepen customer relationships.
Responsibilities
- Input and track sales orders accurately and on a timely basis to ensure prompt fulfillment of customer orders.
- Inbound calls to take customer orders for parts, shot, powder.
- Prepare quotes.
- Verify product pricing as well as credit terms, shipping terms, and other terms and conditions of the sale.
- Monitor customer orders and communicate regularly as needed throughout the order management process.
- Communicate with customers, making outbound calls/cold calls to potential customers, and following up on leads.
- Answer potential customer questions and send additional information per email.
- Explain and demonstrate features of products and services.
- Stay informed about competing products and services.
- Upsell products and services.
- Close sales and achieve sales targets.
- Notify management of order processing issues, identify circumstances around the issues, and suggest corrective actions/modifications to processing routines.
- Provide backup to Equipment Experience Manager as needed.
- Clearly and accurately document all customer interactions.
- Work cooperatively with team members to accomplish work.
- Facilitate communication from the customer to other team members.
- Request assistance from and provide assistance to team members as needed (effective utilization of team capabilities/resources).
- Handle additional responsibilities and projects as needed or as outlined in individual development plans.
Experience
- General and business education equivalent to a high school diploma (some advanced education at the Associate degree level preferred)
- 3 – 4 years of progressive experience in sales administration and/or business office operations. Previous experience in an outbound call center or a related sales position is preferred.
Skills
- Strong communication (oral and written) and interpersonal skills to work effectively with company colleagues, distributors, and customers.
- Exceptional phone etiquette and listening skills.
- Excellent phone and cold calling skills.
- Ability to think critically to resolve customer concerns in a timely manner.
- Ability to learn, understand, and follow complex processes.
- Must be collaborative, organized, and detail-oriented.
- Understanding of credit policies and practices as well as shipping policies and practices.
- Familiarity with PCs and applicable software, including word processing, spreadsheets, and database applications.
- Adaptability to undertake assignments outside of the usual scope of the position’s responsibilities.
- Sufficient manual dexterity for operation of PC keyboard and other standard office equipment
- Ability to understand customer needs and identify sales opportunities.
- Ability to achieve targets.
Hiring organization
Employment Type
Full-time
Job Location
3183 Black Gap Rd, Chambersburg, 17202
Date posted
December 9, 2022
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