Management of WRS Service 

• Ensure exceptional service to all IMI equipment customers
• Schedule and maintain PM visits and equipment installations • Provide additional installation support 
• Schedule service Milcure audits for all participating customers & follow up on technician entry of audits in the system 
• Coordinate purchase of technician tools and equipment as needed
• Manage and schedule service technician fieldwork 
• Regular PM and inspections on IMI service vans 
• Primary contact for service techs for installations to address any vendor QC, missing parts, etc. 
• Perform troubleshooting for service issues on the phone
• Work toward satisfactory solutions to major issues, which may include site visits and discussions with leadership and customer service 
• Ensure all equipment manuals and materials are current 
• Coordinate inventory on service vans 
• Approve Service Tech expense reports 
• Approve service Tech time sheets 
• Approve Service Tech PTO 
• Review the performance of Service Technicians 
• Participate in interviewing and hiring service technicians 

Installs - Standard and Custom

• Maintain install calendar
• Manage and lead new customer onboarding process
• Prepare drawings of equipment layouts and floor plans as needed
• Pre-onboarding phone calls
• Confirm requirements of customer for installs
• Post-installation phone calls
• Engineer and design all custom installs within parameters of customer space
• Coordinate orders with customers, sales, and operations
• Pre-site visit at site location if necessary

Training

• Coordinate Service Tech Training
  • New equipment
  • Existing equipment
  • OSHA
• Identify training needs and develop resulting training programs for all service technicians
• Coordinate manufacture visits for new equipment training
• Identify certifications for service techs related to the Wheel Rim Industry
• Develop and implement check & balance training for all WRS equipment which includes "test your knowledge" quizzes

Customer Training

• Assist Marketing in maintaining all training videos for customers related to equipment and update as needed
• Lead MILCURE training as needed
• Lead aluminum wheel cleaning training as needed

Communication

• Daily calls with service techs for updates and discussion
• Communicate with all other departments as necessary

Field Travel

• Up to 25% travel required
• Service audits as needed
• On-site evaluation of service techs (job site)