Position title
Service Team Manager

Manage service tech team to ensure exceptional service to all IMI Equipment customers. Coordinates delivery of sales support and technical support services to IMI equipment customers, including field maintenance services and audits, to ensure that customer needs/interests are met on a timely, cost-efficient basis. Manage installation and service of IMI equipment in accordance with company guidelines. 


Management of WRS Service 

  • Ensure exceptional service to all IMI equipment customers
  • Schedule and maintain PM visits and equipment installations • Provide additional installation support 
  • Schedule service Milcure audits for all participating customers & follow up on technician entry of audits in the system 
  • Coordinate purchase of technician tools and equipment as needed
  • Manage and schedule service technician fieldwork 
  • Regular PM and inspections on IMI service vans 
  • Primary contact for service techs for installations to address any vendor QC, missing parts, etc. 
  • Perform troubleshooting for service issues on the phone
  • Work toward satisfactory solutions to major issues, which may include site visits and discussions with leadership and customer service 
  • Ensure all equipment manuals and materials are current 
  • Coordinate inventory on service vans 
  • Approve Service Tech expense reports 
  • Approve service Tech time sheets 
  • Approve Service Tech PTO 
  • Review the performance of Service Technicians 
  • Participate in interviewing and hiring service technicians 

Installs - Standard and Custom

  • Maintain install calendar
  • Manage and lead new customer onboarding process
  • Prepare drawings of equipment layouts and floor plans as needed
  • Pre-onboarding phone calls
  • Confirm requirements of customer for installs
  • Post-installation phone calls
  • Engineer and design all custom installs within parameters of customer space
  • Coordinate orders with customers, sales, and operations
  • Pre-site visit at site location if necessary


  • Coordinate Service Tech Training
    • New equipment
    • Existing equipment
    • OSHA
  • Identify training needs and develop resulting training programs for all service technicians
  • Coordinate manufacture visits for new equipment training
  • Identify certifications for service techs related to the Wheel Rim Industry
  • Develop and implement check & balance training for all WRS equipment which includes "test your knowledge" quizzes

Customer Training

  • Assist Marketing in maintaining all training videos for customers related to equipment and update as needed
  • Lead MILCURE training as needed
  • Lead aluminum wheel cleaning training as needed


  • Daily calls with service techs for updates and discussion
  • Communicate with all other departments as necessary

Field Travel

  • Up to 25% travel required
  • Service audits as needed
  • On-site evaluation of service techs (job site)
Employment Type
Job Location
3183 Black Gap Rd, Chambersburg, PA, 17202
Date posted
May 2, 2023
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